Shipping policy

Our Shipping Carrier: Aras Kargo

Shipping Fee:
Shipping is free on all orders placed through Voltobil. No shipping fee is charged to the customer for standard delivery.

Order Processing and Delivery Time

After payment is confirmed, your order is prepared and handed over to the carrier within an average of 1–3 business days.

Orders placed on Friday after 16:00 are processed on the next business day.

The delivery time of orders handed over to the carrier varies depending on the delivery address and region, but averages 2–5 business days.

Deliveries are made within the carrier's working days and hours. Public holidays and days on which the carrier does not provide service may not be included in the delivery time.

Voltobil is obliged to deliver the order within the committed period. For sales of goods, subject to the exceptions set out in the legislation, the delivery time does not exceed 30 days from the date the order reaches Voltobil.

Order Tracking

When your order is shipped, the shipment tracking information may be sent to you via the contact details registered in the system.

If you have an account, you can also track the current status of your order through your account.

If You Are Not at the Address at the Time of Delivery

If the recipient is not at the address at the time of delivery, the shipment may be sent out for delivery again, held at the relevant branch, or returned to the sender in accordance with Aras Kargo's delivery procedures.

If the shipment is returned to Voltobil and the customer requests that it be sent again, the reshipping cost is also covered by Voltobil.

Damaged Deliveries

We recommend that you check the outer condition of the package when receiving your product.

If there is any visible damage to the package, such as tearing, crushing, wetness, opening or similar, please inform the courier, if possible, and request that a damage record/report be prepared.

In the event of a damaged delivery, you can contact us through the following channels:

Email (Orders/Support): info@voltobil.com
Phone / WhatsApp: +90 554 211 00 40

A damage report or carrier records can help in assessing the damage and in concluding the process more quickly. The consumer's statutory rights are reserved.

Products Requiring Installation

Connecting some electric vehicle charging products to a fixed electrical installation may require professional installation.

Products that require fixed installation should be installed by authorized and qualified electrical personnel in accordance with the product's technical specifications, the manufacturer's instructions and the applicable electrical installation regulations.

Portable chargers, on the other hand, can be used without fixed mounting, provided that the product's technical requirements and instructions for use are met.